Dear valued customer,

We appreciate your business and are committed to providing you with the best products and services possible. However, please note that all sales made through our e-commerce website are final and we do not offer refunds or exchanges unless the product is defective or damaged upon receipt.

We encourage you to review your order carefully before completing the purchase to ensure that you have selected the correct items and quantities. If you have any questions or concerns about a product, please contact our customer service team before placing your order.

In the event that you receive a defective or damaged product, please contact us within 48 hours of receipt to initiate a return or exchange. We may require photographic evidence of the damage or defect before authorizing a return or exchange.

Please note that we reserve the right to refuse returns or exchanges for any reason, including but not limited to, unauthorized or ineligible products, products returned in a non-saleable condition, or products returned after the specified timeframe.

Thank you for your understanding and cooperation.

Sincerely,

Ezyii Exim (Heeva)